Reservation and payment
Book and pay directly through Stripe Checkout. Your booking is confirmed when Stripe verifies payment and your confirmed e-ticket is sent by email. The total USD price, deposit where applicable and remaining balance are shown before payment. We contact you one day before your service with pickup details. If you have questions, contact us before booking.
Changes and cancellation
Transfers: request cancellation at least 24 hours before the scheduled pickup. Cancellations received later and no-shows may be non-refundable. Excursions: the activity-specific policy shown on the experience page and confirmed booking applies, including stricter supplier conditions if stated. Send a cancellation request through your booking page or contact us with the reference. A request does not automatically create a refund; the team reviews and processes any eligible refund to the original payment method.
Pickup and traveler responsibilities
Provide accurate flight, hotel, contact and passenger information. Follow your confirmed pickup instructions and report schedule changes. Requests for child seats, accessibility arrangements and oversized luggage require confirmation. Driving, height, age, weight and health restrictions vary by activity; our team checks the rules for the chosen experience before booking.
Weather and changes to the itinerary
Weather and safety conditions can change departure times, stop order or operation. We contact you to review rescheduling or any applicable cancellation/refund under the selected service policy. Wildlife encounters cannot be guaranteed.
Questions
Contact info@proactivitis.com or WhatsApp +1 829 553 9900 with your booking reference.